App pilot · policy version 2026-10-01
NeighbourNett App Privacy Policy
Scope and contact
This policy covers the NeighbourNett app and its resident pilot service, operated by Lobnaz Global Partners - FZCO. Privacy and child-safety contact: faza@lobnaz.com. The vendor portal and editorial website also have their own account and content records.
Information you give us
Depending on the connected features you use, we process your sign-in identity and verified email, nickname, private full name, birthday, gender, resident/tourist choice, optional community and building, profile details, posts, photos, comments and safety reports. Optional contact details and interests can be added later. Device-local previews stay on the device unless you use a connected feature.
Public and private information
Nickname, profile photo, bio and community are visible to the appropriate audience. Birthday, contact details and gender are not public profile fields. Building visibility starts off. Private community posts are visible to members of that community; private does not mean only the author can read them. Current backend pilot accounts start private.
Why we process information
We use account and content data to provide sign-in, display your content to its permitted audience, personalise features you request, maintain reliability, prevent abuse and handle support. Service improvements do not require permission to sell personal data or reuse intimate conversations. We do not use private messages for advertisement targeting.
Advertising in this pilot
Offers are contextual, such as the page or community you are browsing. Personalised advertising, cross-app tracking and third-party ad SDKs are not enabled for this resident pilot. A later introduction would require updated disclosures and any separate permission required by law or the phone platform.
Microphone, photos and location
Microphone access is requested when recording voice notes within NeighbourNett. We do not record ambient audio for advertising. Photo-library access is used to select media you choose to upload. Optional nearby discovery requests foreground location when enabled; this is not permission for continuous background tracking. You can decline or revoke phone permissions in device settings.
Service providers and external sharing
The connected resident service uses Cloudflare infrastructure for database and media storage, Google for Google sign-in when enabled, and Resend for email-code delivery when configured. Providers process data needed for those services under their terms. Sharing to WhatsApp or another app sends the material you choose to that external service. We do not make private media publicly accessible solely to create share previews.
Teenagers
The service rejects declared birthdays below 13. Birthdays stay private. Accounts aged 13–17 keep private profiles, cannot display their building or exact residence, and cannot publish to All UAE or create public share previews. Unsolicited friend requests from adults are blocked. Teenagers can initiate a friend request, and existing accepted friendships are retained. We do not enable personalised advertising for teenagers. A declared age alone does not remove obligations to obtain guardian consent where applicable; the necessary protections and legal requirements must be satisfied before a wider teen release.
Retention and deletion
Connected account deletion removes the resident account, sign-in identities and sessions, owned posts, associated comments and media references. Stored media is queued for deletion, with retries if storage is temporarily unavailable; access is revoked immediately. Sign-in codes expire after 10 minutes. Minimal unresolved safety reports may remain for investigation or legal obligations. Other people may retain copies of material you shared externally. Device-local preview data is not erased by a server request.
Your choices
You can edit available profile settings, revoke device permissions, report content, block users and request deletion. For access, correction, unresolved deletion or privacy questions, write to faza@lobnaz.com. Do not send passwords or identity documents in an initial support message.